SMS terms and conditions

These terms and conditions govern our SMS communications with you, how we communicate with you, how much it will cost and how you can opt-out.

1. When you donate via SMS to Sense International please note that in addition to the £3 donation, you will incur your standard network message charge (based on your service provider rates). Sense International will receive 100% of each £3 donation.

2. Please ensure you spelt the keyword carefully and send your text message to the correct short code or your gift will not be received.

3. If your keyword and short code are valid, you will be charged the £3 when you receive the bounce-back message – this cost will be applied directly to your mobile phone bill. It may take some time for you to receive a bounce-back message. Please wait until you receive it. Any repeat texts will result in repeat donations.

4. If your keyword or short code are invalid, you may not receive a bounce-back but may still be charged your standard network message charge. You will not be charged the £3 donation as you will not be donating to Sense International.

5. All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian's permission to send a text donation to us.

6. If you would like to contribute additional gifts to Sense International, you can donate online.

7. All donations to Sense International, including the donation from the £3 text, are non-refundable.

8. Sense International and / or agencies cannot accept any responsibility for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.

9. If you would like to unsubscribe or you do not wish to receive any further communication from Sense International in the future please contact us:

  • Via our supporter services telephone team on +44 (0)20 7014 9304
  • Or by SMS - please text the word OUT to 70020

10. Sense International is a registered charity number 1076497. To get involved with Sense International in different ways, go to our Fundraise section.

First published: Thursday 11 September 2014
Last updated: Wednesday 11 October 2017