Our policies

Our work at Sense International is guided by a range of policies. Our policies ensure the way we work, and the decisions we take, are consistent and that we can be held accountable to those who come into contact with our organisation and to those who work for and with us.

Many of our policies include a Country Reference Sheet, which contains information specific to the country context in which the policy is applied. If you wish to access a copy of the Country Reference Sheet specific to a country, please contact your local Sense International office or representative.

How to raise a compliment or complaint

If you wish to raise concerns about Sense International, we want to know and we will take it seriously. Equally, if you would like to let us know about something we do well, please do get in touch.

To raise a complaint or pass on a compliment, we recommend you contact your local Sense International office in the first instance. If you are not satisfied with that response, or if you prefer to contact us centrally, please email report@senseinternational.org.uk or call +44 7500706579.

Our policy Compliments and Complaints gives more details about this process and lets you know what we will do when we receive a compliment or a complaint.

How to raise a safeguarding issue

If you have concerns about how our work might be causing harm to someone, we want to know. We take safeguarding very seriously and have a zero-tolerance approach to any form of abuse.

If you would like to talk to us about a safeguarding issue please email report@senseinternational.org.uk or call +44 7866 593863. Alternatively, you can speak to someone at your local Sense International office, ask to speak to the Country Director or Safeguarding Focal Point.

Find out more details on our approach to safeguarding at Sense International by reading our Safeguarding Statement. For further detail, our Child and Vulnerable Adult Protection Policy sets out our commitment to preventing abuse. The policy gives details on why we consider safeguarding a rights-based issue, how to make a report, and how a report is handled.

Further detail on some of our policies is explained below. If you wish to see a copy of any of these policies, or to speak to someone about them, please contact your local Sense International office.

You can find out more about our policies and the topics covered below.

Child and Vulnerable Adult Protection Policy

Covers protection measures for children and vulnerable adults. Download the Child and Vulnerable Adult Protection Policy.

Equality and Diversity Policy

Measures for respecting and promoting diversity within our workforce, including ensuring that everyone is treated equally.

Compliments and Complaints Policy

How to manage a general complaint and the procedure that individuals and groups external to the organisation can use to complain about issues related to our work. Download the Compliments and Complaints Policy.

Grievance Policy and Procedure

Relating to employee concerns about the workplace.

Disciplinary Policy and Procedure

Relating to managerial concerns about an employee’s behaviour or conduct.

Anti-Bullying and Harassment Policy

How to manage and deal with concerns about workplace bullying.

First published: Wednesday 12 June 2019
Last updated: Thursday 19 November 2020